eCoach – the employee effectiveness lifecycle tool you’re going to be so glad you found. Whether your objectives are improving existing employee performance through TRAINING and COACHING , or RECRUITING the best candidates and ASSESSING in-service knowledge, eCoach has the custom capability to meet all these needs.
When evaluating sales professionals and customer service associates, their competencies, skills and behaviors — especially when observed interacting with customers — are strong predictors of their sales performance and customer satisfaction scores. But this key information is often not captured or tracked effectively, and is seldom linked in an accessible way to performance. That’s why you need eCoach, the most trusted e-coaching software available.
When you have eCoach at your fingertips, the evaluations you make, and individual development plans you agree on, are objective, contextual, and most of all, current.
eCoach encapsulates objectives, linking them to actions on sales, activities, and competency initiatives into one easy-to-use platform.
The best part of all? – eCoach is designed to be used mobile or in the office, so it’s optimized for use on multiple devices, including smart phones, laptops, and tablets. This enables your management team to coach effectively— wherever they are !. Coaching interventions started on one type of device can be completed on another with CSL’s integrated security platform.