The eCoach Advantage
✓ Seamless Employee Coaching & Talent Management
✓ The Quick Route to Employee Excellence
✓ Advanced Progress Tracking and Reporting
✓ CRM, LMS, HRIS, & ATS Integration
Coaching & Quality Checks
eCoach – the employee effectiveness lifecycle tool you’re going to be so glad you found. Whether your objectives are improving existing employee performance through TRAINING and COACHING , or RECRUITING the best candidates and ASSESSING in-service knowledge, eCoach has the custom capability to meet all these needs.
When evaluating sales professionals and customer service associates, their competencies, skills and behaviors — especially when observed interacting with customers — are strong predictors of their sales performance and customer satisfaction scores. But this key information is often not captured or tracked effectively, and is seldom linked in an accessible way to performance. That’s why you need eCoach, the most trusted e-coaching software available.
When you have eCoach at your fingertips, the evaluations you make, and individual development plans you agree on, are objective, contextual, and most of all, current.
eCoach encapsulates objectives, linking them to actions on sales, activities, and competency initiatives into one easy-to-use platform.
The best part of all? – eCoach is designed to be used mobile or in the office, so it’s optimized for use on multiple devices, including smart phones, laptops, and tablets. This enables your management team to coach effectively— wherever they are !. Coaching interventions started on one type of device can be completed on another with CSL’s integrated security platform.
1.
Design & Specify Rubric
2.
Measure Performance
3.
Feedback & Set Objectives
4.
Track over Time & Insights
5.
Performance, Sales, Satisfaction
eCoach Workflow
You can get productive in no time with eCoach’s online configuration editor. Sign up, sign in and start revolutionizing coaching in your organization!
- Design and specify Coaching Rubric / Competencies matrix.
- Measure and record on the job performance on mobile device. Becomes part of the daily routine.
- Give feedback: Set and Agree Objectives for Improvement.
- Track performance over time. Insights into Company performance. Integrate & share CRM and LMS information with eCoach.
- Employee performance is Maximized, leading to a Sales Increase and Higher customer satisfaction.
eCoach has a unique visual style that displays employee performance in a sophisticated, yet intuitive way.
Removing obstacles to effective and time efficient coaching and training.
eCoach Benefits
- Significant improvement in the quality and competency of your sales associates
- Ability to identify and measure the competencies that drive quality and performance, then to act on it
- Objectives are easily quantified and tracked with easy-to-understand, unambiguous, state-of-the-art visuals
- Manager coaching time is significantly increased without impacting on “selling time”, by reducing the coaching admin burden
- High-quality visuals are distinctive and appealing, so it’s easy to grasp and analyze data quickly
- Ability to customize the eCoach interface with your corporate branding and communication objectives
eCoach Features
- Instantly capture skills, behaviors and competencies, in real time, by the sales person’s manager
- Automate integration of CRM/SFA (activity) and sales/Rx data
- Integrate corporate competency or leadership behavior models
- Measure skills and physician call quality using descriptors
- Integrate coaching, training, and development
- Use “SMART” objective setting and tracking
- Collate data throughout year, including electronic appraisal/review
- Use off-line sync OR on line app for maximum flexibility in deployment
Ready to try it out?
Request a product tour today and see how CSL Software can help eliminate the bottleneck in your organization.
