Imagine if you could define which processes work and which ones need improving from objective and accurate data, not anecdotal evidence? CSL solutions make this a reality with smart sampling and smart scorecards giving you total confidence in your processes and continuous improvement programs
CSL ORDIT™, eCoach™ and KPI DASHBOARD are proven to serve your entire range of banking compliance and quality assurance needs, so you can rest assured that your associates are representing your company in the best way possible. Through eCoach, customer service managers in the banking world are ideally equipped to monitor compliance and improve quality assurance. Our software integrates seamlessly with your banking systems of record, minimizing implementation overheads. eCoach can also be used as a plug-in to your current call monitoring software, obviating the need to switch solutions to perform this capability upgrade.
Built-in dashboard and in depth analytics complete this elegant, enterprise scale, cloud ready solution.